Refund policy

Last updated: 3 November 2026

We want you to be happy with your Quantumadorn purchase. This policy explains your options if something isn't right.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or incorrect, please email us at hello@quantumadorn.com.au as soon as possible with your order number and a photo of the item. We will arrange a replacement or refund, and we will cover the cost of returning the item to us.

Change of mind

If you change your mind, you may return pendants within 30 days of delivery, provided they are unworn, in their original condition and packaging, and the vial has not been filled.

To protect the integrity of every blend, Essence Blends and Essence Refills cannot be returned for change of mind once the bottle has been opened. Complete Sets and Companion Sets can be returned for change of mind only if all items are unopened and unused.

For change-of-mind returns, the cost of return shipping is paid by you, and the original shipping charge is not refunded.

How to return an item

  1. Email us at hello@quantumadorn.com.au with your order number and the item you'd like to return.
  2. We will confirm whether the return is eligible and send you the return address.
  3. Please use a trackable postage service, as we cannot be responsible for items lost in return transit.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to process it.

Questions

If you have any questions about returns or refunds, please contact us at hello@quantumadorn.com.au.